Reaching for Excellence: Administrative Training

June, 2008 - Salina

Public Library Administration

Presented by the State Library of Kansas

Manual and training created by
Cynthia Berner-Harris, Jean Hatfield, Tammy Penland and Jaime Prothro
Wichita Public Library

TABLE OF CONTENTS

Full Manual (PDF format)

Course Goal, Objectives and Expectations
3
Ground Rules
4
Conducting Effective Meetings
  • Effective Teams (descriptions)
  • Problem Meeting Behaviors
5-9
Library Planning & Mission Statements
  • Strategic Plan (the process)
  • Vision & Mission Statement
  • Values or Guiding Principles
  • Goal Statements
  • Objectives
  • Action Plans
  • Performance Measures
  • Sample Mission Statements
  • Library Services Responses
10-22
Toolkits for Sound Decision-Making
  • Data Collection
  • Charting Techniques
    • Pareto
    • Fishbone
    • Process Flow
    • Run
    • Histogram
23-37
Policy Development
  • Policies and Policy Manuals (description and process)
  • Policy Organization
  • Writing Policy
38-41
Budgeting for Greatest Impact
  • Budgeting for Results
  • EVERYONE can prioritize!
  • Tips for Budgeting and Budget Presentations
42-45
Delivering Excellent Customer Service
46-48
Recommended Reading Resources
49-50
Charge to Action
51
Public Library Administration Evaluation
52-53

Full Manual (PDF format)