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3M Support Answers

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FAQ


Library Lending Settings

  • 5 books can be checked out at a time.
  • 14 day checkout period per book (returns automatically on your account at the end of this time).
  • early return available.
  • renewal of a book is not available, but you may check out the book again (on mobile app or reading directly on the computer, your place should have been saved by the system).
  • 10 holds allowed at a time (realize that with the checkout limit you may have to make a decision if a bunch of your books are available at once).
  • 3 days to check out a book on hold that comes available to you, email notification of holds available.

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What computers/devices are compatible?

Windows Version

  • computers: Windows 8, 7, Vista, and XP (with Service Pack 3).  Please note that some Windows XP computers may not have a good enough processor to run this software properly, and that Microsoft intends to stop supporting Windows XP in spring 2014. 
  • devices: should be compatible for transfer to most ereaders (Nook, Sony, Kobo).  See the 3M for Computers page for a list of devices that have been tested and confirmed by Kansans.  
  • NOT Compatible: regular Kindles.  Amazon must allow compatibility for their devices before a lending library can begin work on this.  If you would like to be on a notification list if this changes, email audiobooks@library.ks.gov.  Kindle Fires, see Android section below.

Mac Version

  • computers: any with OS X.  Please note that the Mac version of the software functions nearly identically to the Windows version, so there is only one instructions page for use.
  • devices: should be compatible for transfer to most ereaders (Nook, Sony, Kobo).  See the 3M for Computers page for a list of devices that have been tested and confirmed by Kansans. 

Apple Mobile App

  • iOS 5.1 and higher iPod Touch, iPad, iPhone.

Android Mobile App

  • Smartphones and tablets, both with and without the Google Play Store. 

  • Nook Tablet, and HD/HD+ (currently a problem with Nook Color access - this is being fixed)
  • Kindle Fires  

In Development: Windows RT App

3M affirms that they have started making an app compatible with Windows RT (the operating system for Surface Tablets and Windows smartphones).  They are not speculating on when this will be complete.  We hare started a notification list for this app.  Email us at audiobooks@library.ks.gov and we will let you know when it is ready.  Please realize that Windows RT devices should be able to load books from the computer to the device in the meantime.  See this help note on how to do this. 

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How do I use this service if my device is not compatible?

If you have a tablet or smartphone that is not compatible with the 3M mobile apps, you should be able to transfer from a computer to the device. Choose your device type for your instructions. 

If you have a regular ereader and the 3M software will not recognize it for transfer, try to transfer a book manually.

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How do I find a book to check out right now?

  1. Click on the "Categories" tab.
  2. Look for a "Filter" or "Advanced Filter" button (top, right), click this.
  3. Select "Books available to check out." 

This will filter out any book that is not available to be checked out right now.  You may browse the categories from here. Some categories are huge--like fiction--and will have sub-categories to make browsing easier.

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Can I return a book early?

Yes.  Here's a direct link to the notes on how to do this for each version of the software/app.  Choose how you use 3M:

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Do books expire on my ereader?

Yes.  Each book file is transferred with a "due date" attached.  The book should not work on your device past the due date.  In our tests, the time seems to be down almost to the hour, 14 days after checkout on your 3M software (not 14 days from time of transfer).

Expired book files do not delete from your player automatically.  If you need to learn how to delete a book from your device, click here.

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How do I know that it is my turn for a hold?

3M can email you, but you must give the system your email address.  This is in the same place for all versions of the software or app.

  1. Go to the My Books tab.
  2. Select "Account Profile" (at bottom, smartphone users may need to scroll to see this button).
  3. Choose "Email Notification." 
  4. Turn on email notification and input your email address, then save.
  5. The 3M system will send you an email.  Follow the directions in the email to confirm.

You have 72 hours to check out a hold once it becomes available to you.  Please remember that the number of days listed for your hold is an estimate based on the number of copies the library has and the maximum checkout of 14 days.  If the people ahead of you in line return the book early, the list will move faster!

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I do not see my favorite author's newest book, and she/he is a bestseller, why?

Publishers are still trying to decide how they feel about libraries purchasing digital copies of their books.  Some are not selling to libraries at all, others are being very choosy about which lending library company they will deal with, and still others only sell to libraries with heavy restrictions (extremely high prices, books that are actually "leased" and expire after a certain number of checkouts).  We are highlighting this on our Big 6 Facebook page.

Some authors are speaking out about this as well, please see the Authors for Library eBooks page.  They provide resources on how you can help.

If you do not feel like the above applies to the book you are seeking, please use our Digital Books Request Form.  

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Kindle Owners Message

Please realize that Kindles are made more locked down than other ereaders, and no lending library can create compatibility until Amazon allows it.  So far this is not the case for 3M Cloud Library.  If you would like to let Amazon know that as a Kansas resident you would like to be able to use 3M Cloud Library with your Kindle, please go to your Kindle Support page at Amazon and give them feedback.  

Kindle Fire owners-you may download the 3M Android app from a site external to Amazon.  Your device is a tablet and has more capabilities than the regular ereader.  Please see this page for details.

The State Library is keeping a list of Kindle owners interested in library ebooks.  We will notify you when we have any news on compatibility for Kindles.  Email us at audiobooks@library.ks.gov

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GENERAL OR ALL DEVICES HELP


I do not remember how to log in.

Your login information is:

Library ID or Username: your Kansas Library Card number

PIN / Password: your birthdate in MMDDYYYY format.  So, if your birthdate was October 4, 1980, you would enter 10041980. 

 

If you think that your library card may have expired, please contact your local library or email audiobooks@library.ks.gov with your card number and birthdate so we can assist you.

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Trying to log in to the 3M Browsing website--keep getting a message that my login is wrong.

Your login information is:

Library ID: your Kansas Library Card number

Library PIN/Password: your birthdate in MMDDYYYY format. The website is sometimes picky about punctuation--do not enter slashes or dashes!

If you know that your card is not expired and that you have entered the login information correctly, we recommend clearing your temporary internet files/browser cache.  This is the cause of most non-typo login errors.  Clear Temporary Internet Files page for multiple internet browsers. 

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How do I know if I missed an update to my software or app?

The 3M Cloud Library software should notifify you when updates are necessary, but if your software has stopped working properly it is worth looking into. 

Visit 3M Cloud Library's Apps page.  On the left, you will see a button for every version of the software--click the one that applies to you.  You can check the version number of your app against what this website says is the most current. 

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Error message: I have passed my Adobe ID limit of 6. 

Adobe only allows you to use your Adobe ID on a total of 6 devices--this means computers, eReaders, smartphones, tablets.  If you have reached your limit of 6, we can request that that your limit be reset to zero. 

You can always contact us for assistance: audiobooks@library.ks.gov

Computer users with a Personal Adobe ID:

If you already had a personal Adobe ID for your computer (this is an email address from using Adobe Digital Editions), you may ask Adobe Support to reset your activations limit. Their chat support is available here.

With a System Generated Adobe ID (all mobile users, some computer users):

3M has to do these resets.  Send your name and Kansas Library Card number to: audiobooks@library.ks.gov.

Librarians, Teachers: if you train others to use the 3M Cloud Library as part of your job, it is best to keep your training/testing account at work separate from your personal, at home account.  Usually this will keep you from running up against the Adobe limit of 6, and will keep you from messing up your personal account while testing.  We messed up ours! 

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MOBILE APP HELP


My app is frozen, blank, or glitching.

Apple Device Troubleshooting: iPad, iPhone, iPod Touch
Restart the device:
**Restart your device about once a week.  Needing to restart your device is the most common item we've encountered.**

  1. Hold down the power button on the top right corner of your device until the red power off message appears.
  2. Swipe the red power off slider to fully power off the device.
  3. Allow the device to be off for a minute or two before turning it back on, and trying the reading app again.

Uninstall:
If the above does not solve the issue, the best thing to do is uninstall the app and reinstall.  Your checkouts are stored on the 3M server and will not be lost.

  1. Hold down on the 3M app until it begins to "wiggle." 
  2. A black X button should have appeared on the upper left corner of the app.  Tap this to delete the app.
  3. Tap your home key to exit deletion mode.
  4. Reinstall 3M from your app store.  

Android Device TroubleShooting

Restart the device:
**The need to restart the device is one of the most common problems.  We recommend restarting your device once a week. **

  1. Hold down the power button of the device until a power down message appears.
  2. Choose "power off" to confirm (some devices have a restart option - you can choose this instead).
  3. Let the device be off for a minute or two, turn it back on, and try the reading app again.

Clear your application & force stop:

  1. From your home screen, access your Settings.
  2. Select Applications (or Manage Applications on older devices).
  3. Now choose "3M Cloud Library" from the list of installed apps.
  4. Tap "Force Stop" then "Clear Data."
  5. You will need to input your Adobe ID to the app again, and redownload the book from My Account on the Enki website.

Uninstall:

If the above does not work, we recommend uninstalling the app and reinstalling it.  The uninstall button for the app is on the same screen as the Clear Cache and Force Close options. Reinstall 3M Cloud Library from your Google Play store.

Kindle Fire Troubleshooting:

Restart the device:
**this is the most common issue overall.  Restart your device about once a week to avoid many common problems.**

  1. Hold down on the power button on the Kindle Fire.
  2. A power down message will appear.  Choose power down or "yes" when necessary to confirm.
  3. Let the device be off for a minute or two before restarting the device and trying the app again.

Clear your application cache:

  1. Access your Settings area.
    • Older Kindle Fires - tap the gear in the upper right corner.
    • Newer Kindle Fires - swipe from the top.
  2. Tap "More" on the drop down menu
  3. Tap "Applications"
  4. Change "Filter by" to "Third Party Applications" from the drop down arrow
  5. Tap the "3M" icon
  6. Tap "Clear Data."
  7. You will need to re-log in to the 3M app. 

Uninstall:

If this does not work, we recommend uninstalling the app.  The uninstall button is on the same page as the clear data shown above.  

Return to 3M Cloud Library Help Index.


Left the connection zone (wifi, 3/4G) and cannot access my book.

In order for your book to be readable outside the connection zone, you should always ensure that the book's file has fully downloaded to the device.  All you need to do is open the book once before leaving the connection zone.   Outside of the connection zone, the app will give you a message that it cannot connect to the servers, but downloaded books will open properly.

Return to 3M Cloud Library Help Index.


Digital Rights Management (DRM) or Adobe ID authorization problem.

If your new tablet or phone came with a reading app already installed, or you use more than one reading app based on Adobe technology, you may get an error message related to DRM (digital rights management) when you attempt to use the 3M Cloud Library app. You do not have to delete the alternate reading app.

If you have an alternate reading app:

  1. Open the alternate reading app.
  2. You may be prompted to authenticate the reading app with an Adobe ID. If not, look under the app's settings for this option.
  3. Input a personal Adobe ID -  Need an Adobe ID? Get one here.
  4. Finally, make sure the 3M app cannot retain old information by: 
    • Android: Clear the 3M Cloud Library's app data before opening the app again.
      • Go to Settings, then select "Manage Applications" or just "Applications."
      • Find the 3M app in the list and select it.
      • Tap the "Clear app data" button.
    • Apple: the best way is to uninstall the app, then reinstall.  Apple devices do not usually allow you to clear caches for apps.  
      • Tap and hold down on the 3M app until it begins to "wiggle."
      • Tap the X button on the app.  Confirm that you want to remove the app.
      • Reinstall the 3M app from the App Store.

Return to 3M Cloud Library Help Index.


Android Device - Installing with SlideMe

Please realize that there are several versions of Android being used by manufacturers.  You may need to consult your user's manual if you cannot find the settings discussed below.

  1. Go in to "Settings" again.
  2. Find the setting for "Allow installation of apps from unknown sources." This needs to be turned on. It lets you download apps from other app stores. On some tablets, this is under "Security."
  3. On the tablet, open the internet browser.
  4. Go to the web address http://slideme.org/ 
  5. Use the search feature on SlideMe to find "3M Cloud Library," and select it from the list of results.
  6. This brings up the 3M Cloud Library app's page. Click the "download" button. Note: if you see anything requesting a login, scroll past it, this is not required.
  7. The file will begin to download- it will show when it is done.
  8.  If the app does not begin to install automatically, tap on the notification that the download is finished. This should prompt the installation.  Follow any steps that your tablet gives you to finalize installation.  
  9. Return to the 3M for Android page to learn how to log in and use your 3M app.

Return to 3M Cloud Library Help Index.

 


    Android: Cannot use the 3M app.

    If your tablet will not work with the mobile app, you may be able to transfer an ebook from your computer to the device.  This solution involves downloading a free reading app to your device, setting 3M up on your computer, and then transferring the book from your computer to the device. 

    Please realize that if your device did not come with Google Play pre-installed, you can now download the 3M app through another route.  This process is on the help note just above this one! 

    Set up on the Device
    We have used the free BlueFire Reader for these instructions.  Any reader app that uses Adobe IDs will also work (such as Freading Reader or the Aldiko Reader). 

    1. Go to your app store.  Search for and install the BlueFire Reader app.
    2. When installed, open the BlueFire Reader app.
    3. BlueFire will need you to log in with an Adobe ID.  Adobe IDs are always an email, with a password you were allowed to create.
      • Have one?  Log in with it now. 
      • Don't have one?  Tap the "Create a Free Adobe ID" above the sign in area.  Set up an Adobe ID with the form provided, then return to the app and log in with this new account.
    4. Once you are logged in to the BlueFire app, proceed with the computer setup instructions. 

    Setup on Computer

    1. Download the appropriate version of the 3M software to your computer.
    2. Log in to the software using your Kansas Library Card information.
      • Library ID/Username = your Kansas Library Card number.
      • Password/PIN = your birthdate in MMDDYYYY format.
    3. The software will prompt you to make a choice about Adobe Authentication.  Choose to input your personal Adobe ID.
      • Software did not prompt you to make a choice after login?  Checking out a book will bring up this option.  
      • Do not use the "recommended" option to allow 3M to set an Adobe ID for you.  The Adobe ID used on the 3M software must be the same as on the mobile app, or transfers will not work.
    4. Now, you are ready to check out a book, then transfer it to the device.  For more on how to use the 3M software on your computer see the notes page for 3M on Your Computer.

    Transfer to Device Methods (not all devices will be able to use the first method)

    Using 3M Software

    1. Once setup is complete, connect your device to the computer.  You may need to tell your tablet to connect to the computer in USB mode by swiping from the top of the screen and selecting the connection. 
    2. Go to the My Books tab of your 3M software.  Transfer to the device by clicking the green transfer button on the cover of the book.
    3. Safely eject the device from the computer. 
    4. Use the reader app to open the book.  Depending on the reader and your device, the book may automatically show in the app's list of books, or you may need to open it from storage. 

    Drag & Drop Between Folders

    1. In your 3M software, open each book once (by clicking the cover) to ensure it is fully downloaded to the computer.
    2. On the computer, navigate to this folder--it is where 3M has stored the downloaded ebooks:
      Start->Documents->My Digital Editions
    3. Connect your device to the computer. 
    4. Pull up the device's storage.  You should look in the storage for an appropriate place to put the ebooks, and open that folder.  The best option is always the "Digital Editions" folder if you have one. Another good choice could be "Media."
    5. Drag & drop or copy & paste the ebooks files (listed like "title of book.epub") from the computer "My Digital Editions" folder to the selected folder on your device.
    6. Eject the device from the computer.
    7. Use the reader app to open the book.  Depending on the reader and your device, the book may automatically show in the app's list of books, or you may need to open it from storage.

    Return to 3M Cloud Library Help Index.


    Windows RT: No compatible app for this device yet.

    3M is working on a compatible app for these devices, but we do not have a timeline on when that may be complete.  You should be able to transfer a book from your computer to your device using these steps.

    Setup on Device

    Install the Nook Reader app from your Windows app store.  At this time, we are not aware of any other compatible reader apps for these devices. 

    Setup on Computer

    1. Download the appropriate version of the 3M software to your computer.
    2. Log in to the software using your Kansas Library Card information.
      • Library ID/Username = your Kansas Library Card number.
      • Password/PIN = your birthdate in MMDDYYYY format.
    3. The software will prompt you to make a choice about Adobe Authentication.  Either choice is okay for your device at this time.
    4. Now you are ready to check out a book, then transfer it to the device.  For more on how to use the 3M software on your computer see the notes page for 3M on Your Computer.

    Transfer to Device 

    1. In your 3M software, open each book once (by clicking the cover) to ensure it is fully downloaded to the computer.
    2. On the computer, navigate to this folder--it is where 3M has stored the downloaded ebooks:
      Start->Documents->My Digital Editions
    3. Connect your device to the computer. 
    4. Pull up the device's storage.  You should look in the storage for an appropriate place to put the ebooks, and open that folder.  The best option is always the "Digital Editions" folder if you have one. Another good choice could be "Media."
    5. Drag & drop or copy & paste the ebooks files (listed like "title of book.epub") from the computer "My Digital Editions" folder to the selected folder on your device.
    6. Eject the device from the computer.
    7. Use the reader app to open the book.  The book may automatically show in the app's list of books, or you may need to open it from storage.

    Return to 3M Cloud Library Help Index.


    Apple: Device too old for 3M app.

    As of September 2013, the 3M app for iOS devices is only compatible with iOS 5.1 and above.  If your device can no longer update, you can transfer books from the computer to the device instead.  Set up should only have to be done once.  We have chosen the free BlueFire Reader app for these directions.  If you already have another reading app that uses Adobe IDs (such as the Freading Reader ) installed on your device, it will also work with these instructions.

    Setup on Device

    1. Go to your App Store.  Search for and install the BlueFire Reader app.
    2. When installed, open the BlueFire Reader app.
    3. BlueFire will need you to log in with an Adobe ID.  Adobe IDs are always an email, with a password you were allowed to create.
      • Have one?  Log in with it now. 
      • Don't have one?  Tap the "Create a Free Adobe ID" above the sign in area.  Set up an Adobe ID with the form provided, then return to the app and log in with this new account.
    4. Once you are logged in to the BlueFire app, proceed with the computer setup instructions. 

    Setup on Computer

    1. Download the appropriate version of the 3M software to your computer.
    2. Log in to the software using your Kansas Library Card information.
      • Library ID/Username = your Kansas Library Card number.
      • Password/PIN = your birthdate in MMDDYYYY format.
    3. The software will prompt you to make a choice about Adobe Authentication.  Choose to input your personal Adobe ID.
      • Software did not prompt you to make a choice after login?  Checking out a book will bring up this option.  
      • Do not use the "recommended" option to allow 3M to set an Adobe ID for you.  The Adobe ID used on the 3M software must be the same as on the mobile app, or transfers will not work.
    4. Now, you are ready to check out a book, then transfer it to the device.  For more on how to use the 3M software on your computer see the notes page for 3M on Your Computer.

    Transfer to Device

    1. Plug your device into the computer.
    2. When iTunes comes up, click on the name of your device.
    3. Click on "Apps" in the navigation bar above the device's summary area.
    4. Scroll down (past Sync Apps section) to the "File Sharing" section.
    5. Click on your Bluefire Reader app in the list.  This should pull up a list of all documents/books in the Bluefire app.
    6. Click "Add" below the list of files. 
    7. The Add dialog box comes up.
      a. Browse to find "Documents" or "My Documents" folder on your computer.
      b. Select the folder "My Digital Editions" (this is where the 3M software stores the book files).
      c. Select the EPUB file with title of your book from inside this folder. Click Open, if necessary, to finalize selection.
    8. You should now be back at the iTunes window, and the title of the book should be in the list of files for the Bluefire Reader. 
    9. Eject the device from iTunes.

    Return to 3M Cloud Library Help Index.


    ON THE COMPUTER (PC APP)


    Software suddenly will not open, work properly, or gives error "unable to open 3MCloudLibrary.exe." 

    Usually you just need to clear the 3M cache in Windows.  This process will not lose your checkouts or holds, that is saved on 3M's servers under your library card number.

    Windows 8:  

    1. Go to the desktop area.
    2. Hold down the Windows key on your keyboard (looks like a flag, usually near Alt) and press R.
    3.  This opens the "Run" box, enter exactly   %appdata%   and hit enter on your keyboard. 
    4. This should pull up a list of folders.  One will be for the 3M Cloud Library.  Delete this folder. 
    5. Once this is done, close the window you have open, and reopen 3M Cloud Library.  You should have to log in.

    Windows 7 or Windows Vista:  

    1. Go to the Start Menu.
    2.  In the Search programs and files box, enter exactly   %appdata%   and hit enter on your keyboard. 
    3. This should pull up a list of folders.  One will be for the 3M Cloud Library.  Delete this folder. 
    4. Once this is done, close the window you have open, and try reopening 3M Cloud Library.  You should have to log in. 

    Windows XP:  

    1. Go to Start.
    2. Click on "Run."
    3. This should pull up a small box with a search field.  Type exactly    %appdata%    and hit enter.
    4. This should pull up a list of folders.  One will be for the 3M Cloud Library.  Delete this folder. 
    5. Once this is done, close the window you have open, and reopen 3M Cloud Library.  You should have to log in.

    Return to 3M Cloud Library Help Index.


    My eReader is not recognized by the 3M software, how can I still use my ebook?

    Occassionally an ereader has builtin software that ends up blocking 3M Cloud Library's transfer method.  Some newer Sony eReaders have this problem.  So, here is a way to work around it. Note: this will not work for Kindles. 

    Please check these things before giving up on a regular 3M Cloud Library transfer:

    • device is turned on before connecting it to the computer.
    • plugging your device's cord into a different USB port than usual--these do wear out a bit over time!  
    • device is fully updated - a missed update to your device's software would cause it to not perform properly.

    Set Up on the Computer

    1. Make sure Adobe Digital Editions is installed. Do not have it? Get Adobe Digital Editions here.
    2. Authenticate Adobe Digital Editions with your personal Adobe ID. Get an Adobe ID here if you do not have one.
    3. Download the 3M Cloud Library software--this is under "Getting Started" on our this 3M Cloud Library Tutorial page. Learn to use the computer app and check out a book. NOTE: as you have authenticated your computer with the Adobe ID first, 3M Cloud should use this ID as well. If you did these steps out of order and have messed up your Adobe ID authentications, here are the instructions for changing Adobe ID.

    Transfer to the Device

    1. Connect your device to the computer.
    2. In the 3M software choose the "My Books" tab and open the book you wish to transfer. This makes sure that the book is downloaded to your computer, and the adobe authentication is applied to it.
    3. On your computer, pull up "Documents->My Digital Editions." Any epub book downloaded on your computer should be stored here.
    4. Move the epub file into the proper folder for ebooks on your reader.  (On a Sony there is an ebooks folder under "Media".)
    5. Eject your device from the computer.

      Return to 3M Cloud Library Help Index.


      Adobe ID & Authorization Problems

      3M Cloud Library uses Adobe Digital Editions (ADE) technology as a base.  ADE needs an Adobe ID to work properly, and it requires that the Adobe ID used be the same on your 3M Cloud Library, your ereader, and other Adobe software installed on your computer.  Here is how to change an Adobe ID.  If it seems that ALL parts of the system (ADE, 3M Cloud Library, the device)  have a different Adobe ID, we recommend you change the Adobe IDs in the order given below. 

      Need to create a new Adobe ID to apply across all of your software and devices?  Get one here

      Adobe Digital Editions (if you have the program on your computer)
      1. Open ADE
      2. Keyboard: CTRL + SHIFT + D
      3. Popup should allow you to deauthorize.
      4. The software may close.  When you reopen it, the ADE setup wizard should now ask you to authorize the computer. Put in the new adobe ID & password.

      Other Adobe Software
      Do you have Adobe Illustrator or another piece of Adobe software that is using an old Adobe ID?  How to remove / update an Adobe ID varies.  See the Adobe Support page and select the product to look for a solution. Note: this does not apply to your Adobe Reader. If you do not have a paid version of Adobe Acrobat you do not have to worry about Adobe Reader having an Adobe ID. 

      3M Cloud Library
      For Windows 7 or Vista:
      1. Go to the Start menu.
      2. Search %appdata%
      3. This should pull up a list of folders. Delete the 3M Cloud Library folder (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
      4. The next time you check out a book in the app and open it, 3M will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.

      For Windows XP:
      1. Go to the Start menu.
      2. Click on "My Computer."
      3. Choose the C drive.
      4. Select Documents and Settings.
      5. Go into the User folder or folder named with the Username for the computer.
      6. Choose the Application Data folder (this may be hidden--if you can't find it go up the Tools Menu.  Select: Folder Options->View->Show hidden files and folders.)
      7. Find the 3M Cloud Library folder.  Delete this (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
      8. The next time you check out a book in the app and open it, 3M will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.

      Update Adobe Authorization on an eReader:
      1. Make sure your Adobe Digital Editions is open, and already authorized with the ID you wish to use on the device.
      2. Plug in the device to the computer.
      3. Once ADE "sees" the device, it will want to change the device authorization to the one it is using. Allow this.
           If ADE does not automatically want to change the device authorization, but you know it is incorrect, keyboard: CTRL + SHIFT + E.  This will instigate the deauthorization of the device. 

      Return to 3M Cloud Library Help Index.


      ON THE DEVICE


      I have transferred the book but can't find it on the ereader.

      Different ereaders display transferred books from different folders.  If your book is not obvious from the "Library" on your device, look for:

      • search option for the library section -- try entering part of the title of the book or the author name.
      • a "documents" section, where you can click through all of the device's storage folders.  If you do this, the book is most commonly found in a folder called "digital editions."

      Return to 3M Cloud Library Help Index.


      Device: how to delete a book from the eReader when finished. 

      While this will vary slightly by device, the general idea is the same.

      Short Video: deleting a book from a Nook Color.

      1. Plug your eReader into the computer.
      2. When the AutoPlay dialog box comes up, choose "Open device to view files." If the AutoPlay box does not appear, go to Start-->My Computer, and click on the device.
      3. Click into the storage on your device, and into the folder on the device where the ebook is stored (on many devices this folder is called Digital Editions). Delete the file for the book.

      Return to 3M Cloud Library Help Index.


        Error: book says it cannot be opened/is expired.

        When a book is transfered to the device, the 3M Cloud Library attachs a due date to the book.  Once your checkout time has expired (total of 14 days from checkout) the book files will corrupt on the ereader, and you will no longer be able to open the book.  If this is happening and the checkout time is not yet over, see below. 

        Book Just Checked Out/Transfered

        1. Open your 3M Cloud Library software. 
        2. In the My Books tab, click on the book cover to open it inside the app.  This makes sure that the book file downloaded properly.
        3. Re-transfer the book to your device. 

        Return to 3M Cloud Library Help Index.


        Nook: Error dialog user not activated -- usually with a brand new Nook.

        This is an error message when you try to open your first transferred book on the Nook.  The Nook did not automatically see the Adobe ebook security being used on the 3M Cloud Library, so we are going to introduce it to Adobe security from a different direction.

        A. Close 3M Cloud Library on your computer - to keep it out of the way.

        B. Delete the ebook from the Nook -- you will transfer a fresh copy afterwards.

        • Connect the Nook to the computer. 
        • Browse the folders on the Nook (either by selecting "files and folders" from the autoplay box or going to Computer to click on the Nook and access its storage).  Find the ebook file and delete it. 

        C. Install Adobe Digital Editions (ADE)

        Adobe Digital Editions is used for our other statewide ebook services.  If you already have the latest version installed, skip ahead to step

        1. Go to the Adobe Digital Editions page.  Use the proper link for your computer (Windows or Mac) to download and install Adobe Digital Editions 2.0.
        2. Once ADE is installed, open it.  It will see the Adobe security you are already using for 3M Cloud Library and match it. 
        3. Plug your Nook into the computer.  ADE will recognize it and show the name of your Nook under "Devices" on the left side.  We had a Nook Color handy, this is what it looked like:
          nook recognized by adobe digital editions
        4. ADE might have automatically updated the Adobe security on your Nook when it recognized the device was connected to the computer, but check by:
          • Clicking the name of the Nook under "Devices" once to highlight it. 
          • Click the gear icon in the "Devices" area.
          • This pulls up a small menu--select "authorize device."  If you cannot click this, then the software did already finish this step.  If you can click it, this finishes the security setup of the Nook.

        C.  Open 3M Cloud Library and re-transfer the ebook to your Nook.

        Return to 3M Cloud Library Help Index.


          |     Last modified: Mar 12, 2014