Help & Frequently Asked Questions

Frequently Asked Questions

• How many books can I check out at a time (and other library settings)?
• What computers and devices are compatible?
• How do I use this if my device isn't compatible?
• How do I find a book to check out right now?
• Can I return a book early?
• Do books expire on my ereader?
• How do I know if it is my turn for a hold?
• I do not see an author's newest book, and it is a bestseller.
• Kindle Owners Message

audiobooks@library.ks.gov
800-432-3919

Staff can assist you with getting started, help solve problems, or answer your general questions.   We will usually need to know:

• Which service do you use--OneClick audiobooks, 3M ebooks, or Freading ebooks? 
• How do you use it?
  • computer - Windows or Mac
  • mobile app - Android or Apple
  • device you transfer to (if applicable)

General or All Devices Help

• I do not remember how to log in.
• Trying to log in to the website, keep getting an error message.
• How do I know if I missed an update to my software or app?
• Error: have passed my Adobe ID authorization limit of 6.

Mobile App Help

• Lost my app store login, so I can't download the 3M app.
• App is frozen, blank, book is gray, or glitching overall.
• Left the connection zone (wifi, 3/4G) and cannot access my book.
• Apple: text size does not increase enough for my visual needs.
• Digital Rights Management (DRM) or Adobe ID authorization problem.
• Android: device cannot access the app or installation continually fails.