Help & Frequently Asked Questions

Frequently Asked Questions

• How many books can I check out at a time (and other settings)?
• What is OneClickdigital Media Manager?
• What computers/devices are compatible with Media Manager?
• How can I use this service if my computer or device is not compatible?
• How do I search for a book to check out right now?
• Do books expire on my MP3 player?
• What's the difference between Holds & Wishlist?
• How am I notified that it is my turn for a hold?
• I do not see the newest book by my favorite author, and it is on the bestseller list. Why?

audiobooks@library.ks.gov
800-432-3919

Staff can assist you with getting started, help solve problems, or answer your general questions.   We will usually need to know:

• Which service do you use--OneClick audiobooks, 3M ebooks, or Freading ebooks? 
• How do you use it?
  • computer - Windows or Mac
  • mobile app - Android or Apple
  • device you transfer to (if applicable)

Your Account

• Lost my username/password/both.
• How do I change my password (or update other info)?
• I can't remember if I already registered or not.
• I accidentally registered twice!
• I can log in on the website but not the software.
• I can log in on the software but not the website!

On Your Computer

• How do I set my preferences?
• How can I tell if I missed a software update?
• Error: no space on device or device not connected properly.
• Media Manager is blank, wants me to upgrade over and over, or is obviously behind on upgrades.
• iTunes keeps popping up, but I am not using an iPod.
• Error: problem creating title folder.
• Error: device does not support protected files.
• Apple Error: transfer has timed out, gives a port sleep message.
• Apple Error: manually manage setting needed.
• Vista Error: message indicates that transfer cannot be completed or gives unhandled exception message.