Digital Help

OneClickDigital Audiobooks

Beginning Questions:

1. Do I need to check my settings? This is the most common cause of transfer and download errors! See the recommended settings for Windows Media Manager, Mac Media Manager, and those doing the Manual Download Option.

2. Is my Media Manager updated? Sometimes you might miss an update to Media Manager. View your version of Media Manager by looking in the lower right corner, inside the border. See Uninstall/reinstall Media Manager instructions if you are behind.
 

• Windows current version is: 2.0.1 and came out on April 5, 2012. Version number is pointed out in Windows Media Manager Overview section.  
• Mac current version is: 1.2.2 and came out on April 10, 2012.  Version number is pointed out in Mac Media Manager Overview section.

3. Is my device compatible? Please realize that Mac Media Manager can only transfer to Apple devices. Windows Media Manager can currently transfer to the devices listed here. Device not listed? For Windows Vista & 7, try this workaround.

Published Solutions:

• Forgot username, password, or both.

• Cannot remember if I registered for OneClickdigital.

• I accidentally created a second account.

• iTunes keeps popping up, but I am not using an Apple device.

• Transferred a book to my device, but the book is out of order.

• Apple error: manually manage music and video needed.

• Device: when I try to play the book, the player says it is expired, no longer have rights to it, or that I need to sync my device to continue the subscription.

• Device: how to delete a book from the player when finished. 

• Error: Cannot transfer, device does not support playback of protected media/music/files.

• Error: Windows Media Player security upgrade needed OR book will not play in Media Manager or transfer to device.

• Error:book will not play in Media Manager nor transfer to a device. Have already tried Windows Media Player security upgrade or cannot run the upgrade.

• Error Message: "Unhandled exception has occurred in your application... Could not find a part of the path 'C:/PROGRAMFILES/ONECLICKDIGITAL..."

• Error Message: "There is a problem creating the title folder." (will not transfer to device)

• Media Manager is blank, obviously outdated, or wants me to install the same update every time I open it (uninstall directions).

• My Media Manager is from February 2012 or older, how do I get the newest version (uninstall directions for older versions).

3M Cloud Library eBooks

Beginning Questions:

1. If logging in is the problem, please make sure you are using the Kansas Library Card number, and inputting it correctly.

2. Is my 3M software or app updated?  Please check here. The 3M PC App (computer software) is on version 1.24.

Published Solutions:

General:

• Mobile Apps: does connection type matter (3/4G vs. wifi)?

• Error message: I have passed my Adobe ID / authorization limit of 6. 

Apple App:

• App appears frozen.  Please try the App Troubleshooting instructions from Apple (#4-5).

Android App:

• App appears frozen, gives a retry message, or will not connect to servers (clear cache).

• How to move app to your SD card.

• Error message: digital rights management (DRM) or Adobe ID / authorization problem.

• Having trouble downloading the app.

• Instructions for Kindle Fire and some Android devices  Error: my tablet will not let the app download at all, or it does not work right.

PC App (software for Windows computers):

• Adobe ID or Adobe authorizations conflict messages for my  device/computer/various pieces of software. 

• Instrucions for Android tablets and the Kindle Fire to get books from the PC app (devices that will not work with the Android mobile app).

• eReader not compatible with the transfer?  Try this manual transfer.

• Error: "unable to transfer to device" with a new eReader.

• Device: book says that it cannot be opened/is expired.

• Device: how to delete a book from the eReader when finished.